Shipping policy

1. Order Processing & Preparation

Every order receives meticulous attention at our Paris atelier:

  • Order Confirmation: Instant email upon payment clearance containing itemized details, order number, and shipping address verification

  • Processing Time: Consistent 1-2 business days (Monday-Friday excluding French national holidays) starting from payment authorization

  • Quality Assurance: Three-stage verification process: inventory allocation check, security screening, and packaging compatibility assessment

  • Sustainable Packaging: Triple-layer recycled cardboard with biodegradable cushioning, organic cotton wraps, and custom-cut corner guards

2. Shipping Services & Costs

We maintain transparent pricing for Metropolitan France:

  • Standard Shipping: €15.99 for orders under €150

  • Free Shipping: Automatically applied to orders totaling €150 or more (merchandise value before tax)

  • Service Level: All shipments receive equal priority handling regardless of value

  • Carrier Partners: Chronopost and DPD France for all deliveries

  • Geographic Coverage: Entire Metropolitan France including Corsica with uniform pricing

3. Delivery Timeframes

  • Processing: 1-2 business days

  • Transit: 7-14 business days from dispatch date

  • Total Timeline: 8-16 business days from order date

  • Factors Affecting Delivery: Carrier operational conditions, weather disruptions, regional holidays, and address accuracy

  • Peak Periods: During holiday seasons (November-January), add 3-5 business days to estimates

4. Tracking & Visibility

  • Dispatch Notification: Email with tracking link sent within 24 hours of handover to carrier

  • Tracking Features: Real-time GPS monitoring, delivery window predictions, and exception alerts

  • Multi-Parcel Orders: Split shipments receive separate tracking numbers with consolidated delivery coordination

  • Delivery Updates: SMS notifications 48 hours and 2 hours prior to arrival

5. Delivery Execution

  • Address Requirements: Must include building access codes, floor numbers, and intercom information

  • Signature Protocol: Mandatory for orders exceeding €300 value (recipient must be 18+ with ID verification available)

  • Delivery Attempts: Three attempts maximum (initial + two redeliveries)

  • Alternative Options: Pre-authorize safe location release, neighbor acceptance, or carrier pickup point redirection

  • Post-Delivery Protocol: Immediate visual inspection of packaging required before signing; comprehensive unpacking within 72 hours

6. Damage & Loss Protocol

  • Reporting Window:

    • Visible damage: Report before signing delivery receipt

    • Concealed damage: Within 48 hours of unpacking

    • Non-delivery: After 5 days without tracking update

  • Claims Process: Email claims@mobilier-atelier.com with order number, timestamped photos, and delivery note annotations

  • Resolution Commitment:

    • Replacement shipment dispatched within 5 business days (stock permitting)

    • Full refund processed within 10 business days if replacement unavailable

7. Order Modifications

  • Address Changes: Permitted only within 1 hour of order placement via email to info@mobilier-atelier.com

  • Order Cancellations: Available only during processing period (before dispatch)

  • Item Modifications: Not permitted after order confirmation due to automated fulfillment

8. Returns Logistics

  • Return Address:
    Mobilier Atelier Returns
    58 Rue de Monceau
    75008 Paris, France

  • Return Shipping:

    • Defective items: Prepaid label provided

    • Change of mind: Customer responsible for return costs

  • Packaging Requirement: Original materials mandatory for all returns

9. Contact Information